How can I cancel or change my order?
If for any reason you would like to cancel your order, please call our Customer Service Center at 866 484-1740, Monday through Friday between the hours of 8AM to 4PM Pacific Time (PST) or email store@sneauxshoes.com, as soon as possible. We will do everything we can to accommodate your request but cannot guarantee that your request will be honored due to real time order processing. If an order has already entered the shipping process, we will not be able to cancel the order. Once an order has been confirmed, we cannot change or add anything to the order without attempting to cancel the order. All items processed on an order are entered in our inventory management database and cannot be altered once the order has been confirmed.

If your order cannot be cancelled, you may either refuse delivery of the product or return the order to us via mail. Please see our Return Policies section for further details. We will not refund shipping for these orders since the order already was shipped.

What credit cards do you accept?
We accept Visa, MasterCard, American Express (AMEX), Discover and PayPal.

Can I order products from your Web site on the phone, or via fax?
Not at this time.

How can I find products not sold on your website?
Visit our Store Locator to find a retail location near you.

Why was I charged sales tax?
Sneaux determines sales tax in accordance with state and local laws and regulations. We are required by law to collect sales tax on orders shipped to the state of California. If you are shipping to this state, the appropriate charges will be added to your order and are shown separately on your receipt. If you have any questions about the tax rate on your packing slip (invoice), please email us at store@sneauxshoes.com